A survey of 500 business managers conducted by Method Communications for Twilio has found that almost all of the organisations (91%) that took part in the study are using artificial intelligence (AI) to drive customer experience. The survey illustrates the sentiment of business people towards using AI to drive value in their organisations. The […]

Thank you for joining! Access your Pro+ Content below. May 2023 CW EMEA: The future of work Share this item with your network: In this month’s CW EMEA, we look at the future of work in Europe after the pandemic forced a change in entrenched human behaviour. For years, people talked about flexible working being […]

High-performance computing (HPC)-focused colocation provider Kao Data is expanding its datacentre footprint beyond the confines of Essex and West London to the north of England with plans to open a 40MW facility in Manchester by late 2025. The project will see Kao Data redevelop a former industrial site at Kenwood Point in Manchester, which […]

Fujitsu had no control over staff in one of its tech support teams accessing Post Office branch accounts remotely to make changes which could be hidden from subpostmasters. While it was already revealed that remote access was possible, the lack of control of this access, revealed during a Post Office Horizon scandal public inquiry […]

Journalists are having their confidential communications unlawfully spied on, the Court of Appeal heard yesterday (10 May 2023). Campaign group Liberty told the court there are insufficient safeguards in the Investigatory Powers Act 2016 to protect journalists and their confidential sources from state surveillance. The group claims that wide-ranging powers in the Investigatory Powers […]

On a significantly lighter Patch Tuesday than of late, a publicly disclosed and actively exploited zero-day vulnerability in the Windows Secure Boot security feature looks set to cause an ongoing headache for administrators and security teams. Tracked as CVE-2023-24932 – and one of two exploited zero-days in Microsoft’s May Patch Tuesday drop – successful […]

UK outsourcer and public sector specialist Capita expects to incur “exceptional costs” in the region of £15m to £20m as a result of the March 2023 Black Basta ransomware attack on its systems, which saw clients left unable to provide vital public services for days, and has resulted in a major breach of customer […]

What is a network drive? A network drive is a shared storage device on a local area network (LAN) within a business or home. It can either be a physical or virtual device, enabling users to store and access files from various devices that are connected to the same network. Within an enterprise setting, the […]

A report from the Public Accounts Committee has warned that the Department for the Environment, Food and Rural Affairs (Defra) is at risk of wasting money on digital services due to its legacy IT. The report states that some decisions about digital services need to be taken without delay, but Defra has yet to […]

Nebulon has launched Tripline, a ransomware detection capability that samples input/output (I/O) every 30 seconds to test for unusual volumes of encrypted data, with claims it can send the first alerts of a ransomware attack after 2.5 minutes. Tripline fits into an existing portfolio of ransomware protection and recovery tools from Nebulon, which it […]